Privacy Policy
Last Updated: November 26, 2025
Introduction
At Loma de Atitlán, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or stay at our resort.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us, including:
- Name and contact information (email, phone number, address)
- Booking and reservation details
- Payment information
- Special requests and preferences
- Communication preferences
Automatically Collected Information
When you visit our website, we may automatically collect certain information, including:
- Browser type and version
- Device information
- IP address
- Usage data and browsing history
- Cookies and similar tracking technologies
How We Use Your Information
We use the information we collect to:
- Process and manage your reservations
- Provide customer service and support
- Send confirmation emails and booking updates
- Improve our services and website functionality
- Send promotional materials and newsletters (with your consent)
- Comply with legal obligations
- Prevent fraud and ensure security
Information Sharing and Disclosure
We do not sell your personal information. We may share your information with:
- Service providers who assist in operating our business
- Payment processors for secure transaction processing
- Third-party booking platforms
- Legal authorities when required by law
Data Security
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt-out of marketing communications
- Object to processing of your information
- Request data portability
Cookies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie preferences through your browser settings.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
Email: info@lomadeatitlan.com
Phone: +502 4478 2986
Address: Lomas de Tzununá, Aldea Tzununá Sector Chalets, Tzununá, Sololá 07014
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.